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Moderation Console

Take Control Before It Ships

Whether it’s last-minute edits, address validation for multi recipient orders, or bulk moderation, the Spiff Moderation Console puts you in control of every order—before it leaves your hands.

Trusted Brands

Personalised Vegemite
Personalised Koko Black
Personalised VB
Personalised Victoria Bitter
Share-a-coke

Dynamic Moderation

Automatically block banned words, approve safe ones, and bulk review the rest— word lists update in real time with each approval or rejection.

Automate Actions

Trigger downstream actions based on moderation outcomes. Connects seamlessly to Spiff Blueprints allowing you automate all next steps.

Stakeholder specific

Assign moderation responsibilities by product, region, brand, or customer group—ensuring employees only see and act on the orders relevant to them.

Lower COGS

Prevents orders with incorrect or inappropriate data, missing assets, or formatting issues from being produced or shipped.

Use Case 1

Brand Integrity While Scaling Personalised Products

Brands like Vegemite and Sanitarium want to offer personalised products—such as name-printed jars or breakfast bowls—without risking misuse or manual overhead.

Challenge

When customers personalise items, there's always a risk they'll submit offensive, off-brand, or inappropriate words. Without moderation, these can make it into production—damaging brand reputation.

Solution

Using Spiff’s Moderation Console, brands can filter out banned words, auto-approve safe ones, and moderate edge cases in bulk. If approved, orders are sent straight to fulfillment; if not, the customer is notified to revise. Dynamic word lists evolve with every action—reducing manual review over time.

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Use Case 2

Managing Corporate Gifting at Scale with Multi-Address Validation

Corporate customers often place bulk orders for personalised gifts—like custom Vegemite jars or branded breakfast bowls—shipped directly to individual recipients. But not every customer has the time or resources to validate hundreds of addresses.

Challenge

In corporate gifting scenarios, customers frequently upload bulk recipient lists with missing or incorrect address details. Without intervention, these issues can delay fulfillment or lead to failed deliveries.

Solution

Spiff enables customers to submit unvalidated addresses and request merchant-side validation. These recipients are automatically flagged in the Moderation Console, allowing the appropriate merchant employee to review and correct them.

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